PLEASE READ THESE TERMS CAREFULLY. SECTION 9 LIMITS OUR LIABILITY AND SECTION 13 REQUIRES THE RESOLUTION OF DISPUTES BY BINDING ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
1. Acceptance of Terms
1.1 By registering for, accessing, or otherwise using the Service, you represent and warrant that you have read, understood, and agree to be bound by these Terms and by the Collectorlog Privacy Policy.
1.2 If you do not agree with these Terms, you must not access or use the Service.
1.3 You represent that you are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater, and that you have the full legal capacity to enter into these Terms.
2. Description of the Service
2.1 Collectorlog is a personal collectible-management tool that enables Users to record, organise, and analyse information about their own collectible items for private, personal use.
2.2 Collectorlog is NOT, and does not hold itself out to be, any of the following:
- an auction house, brokerage, marketplace, or trading platform for collectibles;
- an authentication, appraisal, grading, or certification service;
- an investment adviser, broker-dealer, or financial-services provider;
- an insurance, custody, escrow, title-registration, or warehousing service;
- a tax, accounting, or legal adviser.
2.3 Any financial calculation, total-cost-of-ownership figure, profit or loss estimate, market-price indicator, or AI-generated suggestion produced by the Service is for informational and personal record-keeping purposes only and does not constitute investment, financial, tax, insurance, or legal advice. You must not rely on any such output for decisions with real-world financial consequences without obtaining independent professional advice.
3. Accounts
3.1 You must register an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep such information up to date.
3.2 One natural person is entitled to one account. Account sharing, transfer, resale, or pooled use is prohibited.
3.3 You are solely responsible for all activity that occurs under your account, including any activity by persons to whom you knowingly or negligently disclose your credentials. You must notify us immediately of any suspected unauthorised access.
3.4 We reserve the right, at our sole discretion and without prior notice or compensation, to suspend, restrict, or terminate any account that we reasonably suspect of violating these Terms, engaging in fraudulent activity, presenting a security risk, or whose continued operation is commercially or legally inadvisable.
3.5 Responsibility for leaked, stolen, or compromised credentials rests solely with you.
4. Collector Figures Ecosystem Linkage
4.1 If you use Collector Figures single sign-on ("CFS SSO") to access the Service, you must additionally comply with the Collector Figures terms of service that govern the \collectorfigures.com\ storefront.
4.2 A suspension, ban, or termination of your CFS account by its operator may result in corresponding loss of access to the Service, and we will not be liable for such consequential loss of access.
4.3 The Crystal loyalty-point balance displayed inside the Service is a read-only mirror of data provided by Collector Figures. Crystal points:
- are loyalty points, not legal tender and not a currency;
- cannot be redeemed for cash, refunded, transferred, exchanged, or withdrawn within the Service;
- remain at all times subject to the policies of Collector Figures, who may adjust, revoke, or expire them without notice to us.
4.4 Unbinding your CFS account does not automatically delete or terminate your Collectorlog account. If you wish to delete your Collectorlog account, you must follow the account-deletion process described in the Privacy Policy.
5. Subscriptions, Payments, and Refunds
5.1 Subscription Tiers and Pricing
The Service is offered in four tiers: FREE, PLUS, PRO, and MAX. Pricing, quotas, and features are as displayed at the point of purchase. We reserve the right to modify pricing, quotas, or features at any time, with prospective effect.
5.2 Auto-Renewal
Paid subscriptions renew automatically at the end of each billing cycle, using the same payment method, unless cancelled in advance. You may cancel auto-renewal at any time through your account settings; cancellation takes effect at the end of the then-current billing cycle, and you will retain paid-for access until that end date.
5.3 Refund Policy (First Subscription Only)
Seven-day cooling-off for first-time subscribers. If, and only if, you are purchasing a paid subscription to the Service for the first time, you may request a full refund within seven (7) calendar days of the initial payment, provided that you have not materially used paid-tier-exclusive features during that window (for example, but not limited to, initiating AI valuations or publishing a Discourse WTS listing).
The following are expressly non-refundable:
- any renewal payment, including the first renewal;
- any payment associated with an activation code (redeemed or unredeemed);
- Crystal balance or any transaction denominated in Crystal;
- price differentials arising from upgrades, downgrades, or proration;
- any subscription where the account has been terminated for violation of these Terms; and
- any subscription where the User voluntarily deletes their account.
Refunds, where granted, are remitted through the original payment channel. Processing timelines are determined by the payment processor, and we do not assume liability for any processor delay.
5.4 Activation Codes
Activation codes:
- are single-use and take effect immediately upon redemption;
- are non-transferable, non-resalable, and non-refundable;
- may, at our sole discretion, be invalidated or revoked, together with the corresponding subscription credit, where we have reasonable grounds to believe the code was obtained through fraud, abuse, promotion breach, resale on unauthorised channels, or other irregular means.
5.5 Crystal-Denominated Payments
Where the Service supports payment by Crystal loyalty points:
- Crystal is not legal tender and is not accepted as payment outside the Service;
- the availability, conversion ratio, and acceptance of Crystal are determined by us at our sole discretion and may change or be discontinued at any time;
- once a Crystal-denominated transaction is executed, it is final, non-reversible, non-refundable, and non-convertible to cash.
5.6 Taxes
Unless expressly stated otherwise, quoted prices are exclusive of taxes, duties, and levies. You are solely responsible for determining and discharging any applicable taxes on your side.
6. User Content and Intellectual Property
6.1 Ownership
As between you and us, you retain all right, title, and interest in and to the photographs, item descriptions, notes, and other content that you upload or submit into your personal vault ("User Content").
6.2 Licence to Us
You hereby grant to Collectorlog a worldwide, royalty-free, sub-licensable, transferable, perpetual, and irrevocable licence to host, store, reproduce, adapt, create derivative works from, display, and otherwise use User Content solely to the extent reasonably necessary to:
- operate, maintain, secure, back up, and restore the Service;
- generate public share links that you voluntarily enable;
- produce aggregated and anonymised analytics from which no individual User is reasonably identifiable, for the purpose of product improvement and business planning;
- comply with legal obligations, respond to lawful requests from public authorities, detect and prevent fraud, and enforce these Terms;
- defend, establish, or exercise legal claims.
6.3 Public Product Database Submissions
Information you voluntarily contribute to the public product database (including, without limitation, manufacturer's suggested retail prices, product specifications, release windows, and links to official product photographs) is deemed submitted under a CC0-equivalent perpetual waiver. We may modify, merge, delete, commercialise, or otherwise exploit such contributions without restriction and without any obligation of attribution or compensation to you.
6.4 DMCA and Infringement Notices
If you believe that content on the Service infringes your intellectual-property rights, please send a notice to [email protected] containing the information required by 17 U.S.C. § 512(c)(3).
Knowingly false, misleading, or abusive notices may result in legal liability. We reserve the right to forward any notice to the alleged infringer and to request additional information before acting.
6.5 Our Intellectual Property
All intellectual-property rights in the Service itself, including its software, interface, design, database structure, documentation, trademarks, logos, and any non-User-Content content we publish, are owned by us or our licensors. These Terms do not grant you any licence in respect of such rights beyond the limited right to use the Service in accordance with these Terms.
7. Acceptable Use
7.1 You must not, and must not permit any person to:
- reverse engineer, decompile, disassemble, scrape, or systematically harvest any portion of the Service;
- interfere with, probe, or disrupt the Service's infrastructure, rate-limit controls, or security features;
- upload or submit content that is unlawful, defamatory, fraudulent, obscene, infringing, or that falsely attributes authorship or provenance;
- use the Service to launder funds, evade sanctions, commit fraud, or otherwise contravene applicable law;
- use the Service to impersonate another person or entity, or misrepresent your affiliation with any person or entity;
- use the Service in any manner that exceeds the quota or rate limits applicable to your subscription tier;
- resell, sublicense, or otherwise make the Service available to third parties other than as expressly permitted.
7.2 Violation of this Section 7 shall entitle us to immediate and permanent account termination without refund, without prejudice to any other remedy available to us.
8. Service Availability and Disclaimers
8.1 "AS IS" and "AS AVAILABLE"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, UNINTERRUPTED OPERATION, AND DATA INTEGRITY.
We do not warrant that:
- the Service will operate without interruption or error;
- the Service will be secure or free from vulnerabilities;
- any financial computation, market-price indicator, or AI output will be accurate, complete, or fit for any particular purpose; or
- any data you store on the Service will be retained without loss.
You should independently verify any number, figure, or output that matters to you before acting on it.
8.2 Third-Party Dependencies
The Service depends on third-party systems including, without limitation, Collector Figures, WooCommerce, WordPress, Discourse, OpenAI, Cloudflare, and email transport providers. Unavailability, degradation, or behavioural change of any such third-party system does not constitute a breach by us, and we are not liable for any consequential loss of functionality or data.
8.3 Maintenance and Modification
We may, at any time and without notice, modify, suspend, or discontinue any feature, endpoint, quota, or interface of the Service, whether permanently or temporarily.
9. Limitation of Liability
9.1 Aggregate Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS AND/OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND WHETHER IN RESPECT OF ANY NUMBER OF RELATED EVENTS, SHALL NOT EXCEED THE GREATER OF:
- (a) the total subscription fees actually paid by you (in United States dollars or equivalent) to us in the twelve (12) months preceding the event giving rise to the claim, excluding any non-cash consideration such as activation codes or Crystal; or
- (b) in the case of FREE-tier Users, one hundred United States dollars (US$ 100).
9.2 Excluded Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- loss of profits, revenue, business, or goodwill;
- loss of data or cost of procuring substitute services;
- diminution in value of any collectible item;
- loss of opportunity, anticipated savings, or contractual benefit,
even if we have been advised of the possibility of such damages and even if any remedy is deemed to have failed of its essential purpose.
9.3 Maximum Extent Clause
Where any jurisdiction does not allow the exclusion or limitation of certain liability, the liability exclusions and limits in this Section 9 shall apply to the maximum extent permitted by the relevant law, and the remaining exclusions and limits shall continue in full force.
9.4 Basis of the Bargain
You acknowledge that the limitations in this Section 9 form an essential basis of the bargain between you and us and that, absent such limitations, the commercial terms of the Service would be materially different.
10. Indemnification
10.1 You agree to defend, indemnify, and hold harmless Collectorlog, its Operator, and their respective officers, directors, employees, contractors, agents, licensors, and affiliates from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and costs of investigation) arising out of or in connection with:
- your breach of these Terms;
- your User Content or your use of the Service;
- any content you upload that infringes or misappropriates a third party's intellectual property, privacy, publicity, or other rights;
- your violation of any applicable law or regulation; or
- any misrepresentation made by you.
10.2 We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defence of any such claim.
11. Account Termination
11.1 Termination by Us
We may, in our sole discretion and effective immediately, suspend or terminate your account and access to the Service, with or without prior notice and with no obligation to refund any amount previously paid, for any of the following reasons:
- your breach of these Terms or of the Privacy Policy;
- inactivity of your account for a continuous period of twelve (12) months or longer;
- any payment dispute, chargeback, or reversal initiated by you;
- our business, commercial, legal, or risk-management considerations; or
- any other reason we consider, in good faith, sufficient.
11.2 Termination by You
You may delete your account at any time via the in-application account-deletion flow or by written request to [email protected]. Account deletion does not entitle you to any refund of previously paid fees.
11.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. Residual data is retained and eventually purged in accordance with the retention schedule set out in Section 9 of the Privacy Policy.
11.4 Survival
Sections 2.2, 4.3, 5.3, 5.4, 5.5, 6, 7, 8, 9, 10, 11.3, 12, 13, 14, 15 and 16 survive termination of these Terms.
12. Modifications to These Terms
12.1 We reserve the right to amend, modify, or replace these Terms at any time, at our sole discretion.
12.2 Material changes will be notified through in-application notice or by email to your registered address.
12.3 Any change takes effect seven (7) days after such notice is published, and your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
12.4 If you do not accept the revised Terms, your sole and exclusive remedy is to discontinue use of the Service and request account deletion prior to the effective date.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.2 Good-Faith Negotiation
The parties shall first attempt in good faith to resolve any dispute through written negotiation for a period of at least thirty (30) days from written notice of the dispute by one party to the other.
13.3 Binding Arbitration
Any dispute that cannot be resolved by negotiation shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre ("HKIAC") under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
- Seat of arbitration: Hong Kong
- Language of arbitration: English
- Number of arbitrators: one (1), appointed in accordance with the HKIAC Rules
- Confidentiality: the existence and content of any arbitration, and any award, shall be kept confidential
The award rendered by the arbitrator shall be final and binding upon the parties, and judgment upon the award may be entered by any court of competent jurisdiction.
13.4 Class-Action Waiver
YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE, AS A CLAIMANT OR CLASS MEMBER, IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION OR ARBITRATION AGAINST US. DISPUTES MUST BE RESOLVED INDIVIDUALLY.
13.5 Injunctive Relief Carve-Out
Notwithstanding the foregoing, we may at any time seek interim or injunctive relief from a court of competent jurisdiction to protect our intellectual-property rights, confidential information, or system integrity.
14. Force Majeure
14.1 We shall not be liable for any delay or failure to perform under these Terms where such delay or failure results from a cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, epidemic, governmental action, sanctions, strikes, labour disputes, Internet or telecommunications failure, denial-of-service attack, power failure, or the failure or modification of a third-party service on which the Service depends.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect.
15.2 No Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
15.3 Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.
15.4 Entire Agreement. These Terms, together with the Privacy Policy and any other policies we publish and expressly incorporate by reference, constitute the entire agreement between you and us concerning the Service and supersede all prior or contemporaneous understandings.
15.5 Language. These Terms are concluded in English. Translations into other languages are provided for your convenience only. In the event of any conflict or inconsistency between the English-language version and any translation, the English-language version shall prevail.
15.6 Headings. Section headings are for convenience only and do not affect interpretation.
15.7 Relationship. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.
15.8 Third-Party Rights. Except as expressly provided, no person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) or any comparable legislation to enforce any term of these Terms.
16. Contact
- Terms and legal notices: [email protected]
- Customer support: [email protected]
- Intellectual-property notices: [email protected]
- This document is Version 1.0, effective 17 April 2026. The authoritative, machine-generated text is stored at the repository root as \
TERMS.md\.